Principles of Public Administration

From 0 (lowest) to 5 (highest)

Public administration performance – at a glance

Average indicator values are presented for each area and country. Click on the rows and columns to sort the table by highest value, or “show progress” to include trends over time.

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	ALB	XKV	MNE	MKD	SRB	UKR	AVG
Strategic Framework of Public Administration Reform
Policy Development and Co–ordination
Public Service and Human Resource Management
Accountability
Service Delivery
Public Financial Management

Highlights

A selection of featured charts from our latest monitoring reports. Scroll through the collection.

Source: SIGMA business survey Moldova, 2023

Source: The State Chancellery of Moldova

Source: Agency of Courts Administration Moldova

Source: United Nations E-Government Development Indexes 2018, 2020, and 2022; United Nations E-Government Development Database (UNeGoVDD), https://publicadministration.un.org/egovkb/en-us/Data-Center

Source: Annual Budget Law/ and Report on Execution of the State Budget for 2020, 2021 and 2022, Moldova

Source: 2022 Moldova PPA Report, p.55.

Source: Data based on EU4DIGITALUA, March 2023 and EU4PAR, December 2021.

Source: SIGMA calculations based on information provided in annual monitoring reports for the Public Administration Reform Strategy (PARS) 2016-2021, the Public Finance Management Strategy (PFMS) 2017-2020, the Public Procurement Strategy 2016-2022, the PARS 2022-2025 and the PFMS 2022-2025.

Source: SIGMA analysis and estimate based on a report of parliamentary activity submitted to SIGMA during the assessment. The share of laws registered and adopted in 2021 and 2022 by the initiator.

Source: SIGMA calculations based on the KIIS (Kiev International Institute of Sociology) 2017 "Survey on business satisfaction with policymaking and public service delivery" (commissioned by SIGMA) and the SIGMA Public Opinion Survey 2023.

Source: Data for Ukraine: State Judicial Administration; Data on the European average: CEPEJ, European judicial systems – CEPEJ Evaluation Report – 2022 Evaluation cycle (2020 data), Strasbourg 2022, https://rm.coe.int/cepej-report-2020-22-e-web/1680a86279.

Source: Medium-term Debt Management Strategy and MoF data

Source: Annual reports of the Ministry of Economy for 2018-2022.

Countries

In partnership with the European Commission, SIGMA works with EU candidate countries and potential candidates under the Instrument for Pre-Accession Assistance [IPA]. SIGMA conducts regular assessments in IPA administrations.

* This designation is without prejudice to positions on status, and is in line with United Nations Security Council Resolution 1244/99 and the Advisory Opinion of the International Court of Justice on Kosovo´s declaration of independence.

Thematic Areas

Since 2014, SIGMA and the European Commission have defined the scope of public administration reform as covering six core areas. They are the fundamental building blocks for effective public governance.

Strategic Framework of Public Administration Reform

Public administration reform (PAR) requires strong central leadership and management, clear division of responsibilities, effective co-ordination and collaboration between government institutions and internal and external stakeholders. PAR implementation should be carefully prepared and planned, with sufficient financial and administrative resources allocated for smooth and full implementation.

Policy Development and Co–ordination

Effective systems of government planning, policy development and co–ordination are critical for designing and delivering good policies and addressing emerging challenges such as climate change. Centre of government ensures consistency and coherence of policy outcomes. Procedures for inclusive and evidence-based policy making help the country make optimal resource allocations and policy choices.

Public Service and Human Resource Management

Professional, responsive and accountable public servants acting with integrity are key for high-performing public administrations. HRM planning must be evidence-based and recruitment based on merit, with effective performance management. Remuneration and working conditions should be competitive and fair with clear, defined rights and obligations for civil servants. Top management must be competent.

Accountability

To effectively serve citizens and businesses public administration needs rational organisation and clear lines of accountability. It has to be scrutinised by the parliament, judiciary and independent oversight bodies. The public must have access to public information and if the right to fair administration has been violated should be able to uphold this right and obtain compensation if justified.

Service Delivery

The state has a vital role in the delivery of a wide array of public services. Besides traditional public services, such as health care or education, there are administrative services, such as delivery of licenses and permissions, which are subject to regulation of administrative procedure. These services should be delivered in an effective, predictable, reliable and user-friendly manner.

Public Financial Management

Effective systems for the management of public finances are essential to delivering government policy and public services in a predictable, sustainable and transparent manner. Sound arrangements for budget management, internal control and audit, public procurement and external audit ensure the economic, efficient and effective allocation and use of scarce public resources.