Use of Total Quality Management (TQM) tools

A body is designated as the central contact point for total quality management

Review of regulations to identify the responsibilities of the body.

Implementation of TQM tools by the ministries, central agencies, and local self-government bodies

Review of data provided by the administration on the application of the TQM tools self-assessment. The applied TQM tools can include Common Assessment Framework (CAF), European Foundation for Quality Management (EFQM) or International Standardisation Organisation (ISO) (9 000 family). Administration is asked to provide the list of self-assessments conducted by the institutions during the last three calendar years and SIGMA experts will ask the administration for up to 5 reports from the list together with the evidence of implementing at least one improvement action from the report to validate the information provided. Points are allocated based on the number of cases, where TQM tools were applied for self-assessment during the last three full calendar years or where valid quality standards existed during the time of assessment (x): • x < 5 = 0 points • 5 ≤ x < 50 = linear function • x ≥ 50 = 3 points .