Monitoring the effectiveness of administrative procedures

The responsibility for monitoring the functioning of administrative procedures is established

Review of the legal framework for identifying the clear obligation for monitoring the functioning of administrative procedures. There needs to be a legal requirement for monitoring and analysing the functioning of administrative procedures on institutional level (i.e., for the institution conducting the procedure or its superior authority) or at central level, i.e., ministry responsible for public administration.

Government collects data on the number of submitted requests or procedures

Review of reports prepared and published by the authorities or administrative data provided by the administration, in order to confirm that the administration regularly collects and analyses the required data. The government needs to be aware of the number of submitted requests. For awarding points, the criteria have to be fulfilled for the sample procedure.

Government collects data on the number of solved requests or procedures

Review of reports prepared and published by the authorities or administrative data provided by the administration, in order to confirm that the administration regularly collects and analyses the required data. The government needs to be aware of the number of solved requests. For awarding points, the criteria have to be fulfilled for the sample procedure.

Government collects data on the outcome of the procedure

Review of reports prepared and published by the authorities or administrative data provided by the administration, in order to confirm that the administration regularly collects and analyses the required data. The government needs to be aware of the outcome of the procedure (e.g., share of approved/rejected requests). For awarding points, the criteria have to be fulfilled for the sample procedure.

Government collects data on the duration of procedures

Review of reports prepared and published by the authorities or administrative data provided by the administration, in order to confirm that the administration regularly collects and analyses the required data. The government needs to be aware of the share of first instance procedures completed during the statutory deadline or average duration of procedures. For awarding points, the criteria have to be fulfilled for the sample procedure.

Government collects data on the number of submitted appeals or complaints

Review of reports prepared and published by the authorities or administrative data provided by the administration, in order to confirm that the administration regularly collects and analyses the required data. The government needs to be aware of the number of appeals submitted against administrative acts in the procedure (or complaints submitted to the court in case of direct access to court). For awarding points, the criteria have to be fulfilled for the sample procedure.

Government collects data on number of appeals or complaints solved

Review of reports prepared and published by the authorities or administrative data provided by the administration, in order to confirm that the administration regularly collects and analyses the required data. The government needs to be aware of the number of appeals resolved against administrative acts in administrative procedures (or complaints resolved in court in case of direct access to court). For awarding points, the criteria have to be fulfilled for the sample procedure.

Government collects data on duration of appeal or court procedures

Review of reports prepared and published by the authorities or administrative data provided by the administration, in order to confirm that the administration regularly collects and analyses the required data. The government needs to be aware of the share of appeal procedures completed during statutory deadline or average duration of appeal procedures (or court procedures in case of direct access to court). For awarding points, the criteria have to be fulfilled for the sample procedure.

Government collects data on outcomes of the appeal or court procedure

Review of reports prepared and published by the authorities or administrative data provided by the administration, in order to confirm that the administration regularly collects and analyses the required data. The government needs to be aware of the outcomes of the appeal and court procedure, i.e., share of first instance decisions repealed or changed.