Service Delivery and digitalisation
The public administration places users at the centre and delivers high-quality and easily accessible services online and offline to all people and businesses. Digitalisation enables data-driven decisions, effective and efficient processes.
Service Delivery and digitalisation – at a glance
Average indicator values are presented for each area and administration. Click on the rows and columns to sort the table by highest value.
Compare performance
Pick a country and year above, and use the menu below to sort indicator values based on best or worst performance. Compare against the regional average, the best performer and past performance (if available).
Indicators
List of indicators within Service Delivery and digitalisation.
Enablers for user-centric services
Delivering high-quality services
Accessibility of administrative services
Digital government readiness and maturity
Digital government tools