Enablers for user-centric services
| ALB | BIH | XKV | MNE | MKD | SRB | AVG | BEST |
|---|---|---|---|---|---|---|---|
| 22.5 | 26.5 | 46 | 37.5 | 40.5 | 66 | 39.8 | 66 |
Enablers for user-centric services – at a glance
Average indicator values are presented for each area and administration. Click on the rows and columns to sort the table by highest value.
Category Performance
Each criterion belongs to one of five categories: 1) legislation, 2) strategy and guidance, 3) institutional set-up, 4) practice in implementation, and 5) results. The charts below show how the selected administration is performing in each category. The points received by the administration in each category during the assessment are divided by the total points that can be achieved in each category.
Compare performance
Pick a country and year above, and use the menu below to sort indicator values based on best or worst performance. Compare against the regional average, the best performer and past performance (if available).
Subindicators
List of subindicators within Enablers for user-centric services.
Existence of a service delivery policy and institutional set-up
User engagement and participation
Procedures and practice to control creation of administrative burdens
Analysis of administrative burdens of existing regulations
Existence of service delivery standards
Monitoring system of service standards