Integrated life-event services

Availability of the following integrated services for the following life events: Being unemployed

Review of government documentation to verify if one or more of the listed services are fully integrated in a single-window physical or digital one-stop shop, where the citizen has to fill only one form and contact only one public servant to submit the application for several services and to verify if one or more of the listed services are offered in a physical or digital single-door (one roof) one-stop shop, where the citizen still has to fill several forms or contact several public servants, but all services are located in the same building or all digital services are grouped in the same web portal (but still each individual service requires its own electronic form to be filled). The list of services is the following: Being unemployed: 1. registering as unemployed, 2. calculating unemployment benefits, 3. applying for unemployment benefits, 4. Obtaining guidance on housing, transportation, studies, and other unemployment benefits, 5. submitting proof the citizen is looking for work, 6. registering circumstances that impede the citizen from looking for work, 7. registering employment to stop receiving benefits).

Availability of the following integrated services for the following life events: Having a baby

Review of government documentation to verify if one or more of the listed services are fully integrated in a one-window physical or digital one-stop shop, where the citizen has to fill only one form and contact only one public servant to submit the application for several services and to verify if one or more of the listed services are offered in a physical or digital single-door (one roof) one-stop shop, where the citizen still has to fill several forms or contact several public servants, but all services are located in the same building or all digital services are grouped in the same web portal (but still each individual service requires its own electronic form to be filled). The list of services is the following: Birth of a baby (1. registering the baby in the civil registry, 2. applying for an identification (ID) card or a passport, 3. registering the baby in the national health care system, 4. applying for allowances or benefits. Two or more physical services are considered to be fully integrated if they can be performed in contact with one single public official, preferably filling a single form. If the citizen has to contact several public officials in the same physical premises, it is not considered full integration and less points are awarded. Two or more services are considered to be digitally integrated if they are located in the same virtual space in the portal or app, where the citizen can view all related services and he or she has only to click the relevant options to select which services to apply for. . If the service is proactive (triggered automatic in the back-end and the citizen do not have to perform any action), the full integration is also considered. If there is a single portal or app, but each service is located in a different page, where the citizen needs to access separately, then less points are awarded.

Availability of the following integrated services for the following life events: Death of a close relative

Review of government documentation to verify if one or more of the listed services are fully integrated in a one-window physical or digital one-stop shop, where the citizen has to fill only one form and contact only one public servant to submit the application for several services and to verify if one or more of the listed services are offered in a physical or digital single-door (one roof) one-stop shop, where the citizen still has to fill several forms or contact several public servants, but all services are located in the same building or all digital services are grouped in the same web portal (but still each individual service requires its own electronic form to be filled). The list of services is the following: Death of a close relative, registering the death in the following agencies: 1. civil registry, 2. land registry, 3. vehicle registry, 4. company registry, 5. tax office, 6. social security.

Availability of the following integrated services for the following life events: Moving residence within the country

Review of government documentation to verify if one or more of the listed services are fully integrated in a one-window physical or digital one-stop shop, where the citizen has to fill only one form and contact only one public servant to submit the application for several services and to verify if one or more of the listed services are offered in a physical or digital single-door (one roof) one-stop shop, where the citizen still has to fill several forms or contact several public servants, but all services are located in the same building or all digital services are grouped in the same web portal (but still each individual service requires its own electronic form to be filled). The list of services is the following: Moving residence within the country, registering the new address in the following agencies: 1. civil registry, 2. land registry, 3. vehicle registry, 4. company registry, 5. tax office, 6 social security, 7. obtaining proof of residence from the competent authority, 8. changing address in identification (ID) card (if needed) and 9) driver’s licence (if needed).

Availability of the following integrated services for the following life events: Starting a business

Review of government documentation to verify if one or more of the listed services are fully integrated in a one-window physical or digital one-stop shop, where the citizen has to fill only one form and contact only one public servant to submit the application for several services and to verify if one or more of the listed services are offered in a physical or digital single-door (one roof) one-stop shop, where the citizen still has to fill several forms or contact several public servants, but all services are located in the same building or all digital services are grouped in the same web portal (but still each individual service requires its own electronic form to be filled). The list of services is the following: Business creation (1. getting information on business start-up obligations, 2. getting guidance for drafting a business plan and getting financial support, 3. registering the company in the business register, 4, registering the company as an employer in the Social Security, 5. registering the company with the tax office)