Pre-filing of forms and proactive services

Amount of data that is pre-filled in selected public services' online forms

Assesses the extent to which service-related application, registration, submission or reporting forms are pre-filled for users with data already held by the government, with the user retaining control over its content. The criterion is assessed by using the EU eGovernment Benchmark indicator “pre-filled forms” defined as the amount of data that is pre-filled in public services' online forms. Points are allocated based on the EU Digital Benchmark of services for citizens: pre-filling of forms (x): • x < 42% = 0 points • 42% ≤ x < 92% = linear function • x ≥ 92% = 10 points

Automatically renewing of a social benefit

Review of government documentation to verify a social allowance for low income is proactively offered the renewal in practice (rather than having to be requested), with the user having discretion over whether and how the service is taken up. The government should provide evidence these automatic processes happen as the general procedure. Pilot projects are not enough to award points. The evidence can be provided for any social allowance for low income households or individuals, either general benefits to guarantee a minimum income, or benefits target only to certain categories of beneficiaries (e.g. households with children, people with disabilities, old age, etc.).

Automatic preparation of income tax declaration

Review of government documentation to verify the tax authority prefills the tax declaration form with the personal details (points 1-3 below), sources of income (points 4-7 below) and types expenditure information relevant for tax deductions (points 8-10 below): 1. Date of birth 2. Number of dependent children 3. Number of dependent adults 4. Salary(ies) 5. Pension(s) 6. Social allowance(s) 7. Dividends 8. Donations to registered charities 9. Expenditure in registered education services 10. Expenditure in private insurance If some of the above mentioned types of income or expenditure are not relevant for the calculation of the tax liability according to the tax code, then this type of income or expenditure will not be considered for point allocation. Points are awarded if a preliminary calculation of the tax due is communicated and at least eighty percent of the relevant types of information defined above are prefilled.

Proactive notification of the right and the amount of child benefits after registering a child)

Review of government documentation to verify the relevant authorities proactively inform parents about their right to receive a social allowance (or tax benefit) and its amount.

Proactive notification of upcoming expiration of a citizen's identification (ID) card (through e-mail, SMS, or another user-friendly channel)

Review of government documentation to verify the relevant authorities proactively inform citizens of the upcoming expiration of identification (ID) cards and passports.

Proactive notification of upcoming expiration of a citizen's driver’s licence (through e-mail, SMS, or another user-friendly channel)

Review of government documentation to verify whether the relevant authorities proactively inform citizens of the upcoming expiration of a citizen’s driver’s license.