Analysis of responses by a representative sample of businesses to a Balkan Barometer survey, or similar. The respondents are asked if they agree with the following statements: • Requests for information held by a government agency are granted in a timely manner; • The information provided is pertinent and complete; • Requests for information are granted at a reasonable cost. Assessors measure the percentage of respondents who answer “totally agree” or “tend to agree” and then calculate the average of the responses for the three statements to assess the timeliness, quality and cost of obtaining information from the perspective of businesses. Point allocation: • 2.5 points = more than 65% • 2 points = 56%-65% • 1.5 points = 46%-55.99% • 1 point = 36%-45.99% • 0.5 points = 25%-35.99% • 0 points = below 25%