The data is taken from the ombudsman report for the current year, or latest full calendar year, whichever is most recent. The rate reflects the number of ombudsman recommendations fully implemented in a period, divided by the total number of recommendations issued, expressed as a percentage. In order to ensure credibility of data received from the ombudsman institution, a minimum sample of five recommendations declared as fully implemented will be analysed, from the list provided by the ombudsman institution. If no list of fully implemented recommendations is provided, then no points are awarded. SIGMA will verify whether recommendations are fully implemented based on interviews and review of secondary sources, to identify those that may have faced challenges in implementation. If discrepancies are found in the official data, no more than 4 points can be awarded. Point allocation: • 8 points = more than 75% • 6 points = 60%-75% • 4 points = 45%-59.99% • 2 points = 30%-44.99% • 0 points = below 30% or no data exists