Analysis of responses by a representative sample of citizens in a Balkan Barometer survey, or similar, to the following question: “How much trust do you have in certain institutions?” Assessors determine the average percentage of respondents who answered “totally trust” and “tend to trust” for the ombudsperson, the SAI, parliament the judicial system. Point allocation: • 5 points = more than 65% • 4 points = 55%-65% • 3 points = 45%-54.99% • 2 points = 35%-44.99% • 1 point = 25%-34.99% • 0 points = below 25%