Analysis of responses by a representative sample of citizens to the following question in a Balkan Barometer survey, or similar: “Do you agree that the following institutions can effectively scrutinize the government and make it accountable to citizens?” Assessors determine the average percentage of respondents who answer “totally agree” and “tend to agree” for the ombudsperson, the SAI, parliament, and citizens and civil society organisations. Point allocation: • 5 points = more than 65% • 4 points = 55%-65% • 3 points = 45%-54.99% • 2 points = 35%-44.99% • 1 point = 25%-34.99% • 0 points = below 25%