Number of unresolved administrative cases at the end of the latest full calendar year divided by number of resolved administrative cases in the same period and multiplied by 365. Point allocation: • 5 points = 150 days or fewer • 4 points = 151-200 days • 3 points = 201-350 days • 2 points = 351-500 days • 1 point = 501-730 days • 0 points = 731 days or more