Service Delivery

The state has a vital role in the delivery of a wide array of public services. Besides traditional public services, such as health care or education, there are administrative services, such as delivery of licenses and permissions, which are subject to regulation of administrative procedure. These services should be delivered in an effective, predictable, reliable and user-friendly manner.

Service Delivery - at a glance

Average indicator values are presented for each area and country. Click on the rows and columns to sort the table by highest value, or “show progress” to include trends over time.
ALB XKV MNE MKD SRB UKR AVG
Citizen-oriented services
4
2
2
4
4
5
3.2
Fair and efficient administrative procedures
4
4
4
4
4
3
4
Enablers for service delivery
4
2
2
3
3
2.8
Access to public services
3
2
2
2
3
4
2.4

Compare performance

Pick a country and year above, and use the menu below to sort indicator values based on best or worst performance. Compare against the regional average, the highest performer and past performance.

Western Balkans
Highest Value
2017

Albania, 2021

Citizen-oriented services Fair and efficient administrative procedures Enablers for service delivery Access to public services

Most significant change

Green bars show the indicator values that advanced most. Red bars shows those that deteriorated most. Only indicator values that have changed are shown.

Albania from 2017 to 2021

Citizen-oriented services Access to public services