Existence and extent of application of policy on digital service delivery
The policy on digital service delivery (or public sector ICT policy that is expected to lead to changes that will enhance service delivery) can be part of a wider policy related to service delivery. Expert review of laws, strategy and planning documents. Interviews with government representatives:
• Responsible for digital government co-ordination (e.g. the chief information officer [CIO]);
• From a ministry responsible for public administration, service delivery or digitisation and those responsible for implementation of the policy (e.g. CIOs and similar in line ministries and agencies);
• From councils, committees or other governing bodies that guide or oversee government digital policies.
This indicator only applies to the central government level.
For each of the following four criteria, 2 points are awarded (total of 8 points).
Criteria fulfilled: 4/4
Yes
No
No data available / not assessed
| Clear government-wide objectives are formulated, setting out what is expected to be achieved by digitisation in the public administration (2 points) | |
| Explicit actions are defined to achieve the objectives (2 points) | |
| Responsibility for achieving objectives and executing actions is clearly assigned to specific institutions (2 points) | |
| An explicit monitoring mechanism is in place, and reports demonstrate that progress is assessed against objectives (2 points) |