Analysis of responses to a Balkan Barometer survey, or similar, by a representative sample of citizens who have been in contact with central government services during the past year. The respondents are asked “Could you please tell how satisfied you are with each of the following in your place of living?” Assessors calculate the percentage of respondents who answer “mostly satisfied” or “completely satisfied” in relation to: “Administrative services from central government (such as passports and personal identification [ID])”. Satisfaction with “Public services in general” is analysed under the indicator “Accessibility to public services”. Point allocation: • 6 points = 65%-100% • 4 points = 50%-64.99% • 2 points = 35%-49.99% • 0 points = below 35%