This sub-indicator tests for the actual service delivery of government services, based on a pre-defined scenario. A non-commercial second-hand car being sold within the same country. Seller and buyer are moral entities (i.e. individuals acting in their own name). The car is clear of any claims, and the buyer is in possession of a valid driver’s licence and the necessary mandatory insurance requirements to register a car in his/her name. Registration takes place under the standard procedure (i.e. no voluntary fees or accelerated procedures are taken into account). Registration takes place in the capital city. This process only measures registration of the vehicle with public authorities. It does not evaluate the process necessary to comply with insurance requirements. Four performance metrics are used: • Number of official forms the public administration requires from the buyer (government data, local consultant, interviews), regardless of format (paper or digital); • Number of institutional contacts required to register the personal vehicle (legislation, local expert, interviews); • Digital user-friendliness of the procedure for the buyer (expert review, local consultant, interviews). Full digital availability means that the buyer can register the ownership change without an in-person visit to the administration. This supposes that the seller complies with all necessary requirements. The evaluation excludes potentially required in-person visits of the buyer to institutions that are not necessarily the public administration (e.g. insurance provider, licence plate issuer). Two out of the three scenarios must be considered fulfilled to qualify for partial digital availability: 1) for the visit for registering the car ownership change an appointment can be booked remotely (telephone, internet); 2) an application can be pre-filled and transmitted to the responsible government body via a digital channel, e.g. providing information in advance to reduce time during an in-person visit; and 3) fees can be paid via a digital channel, e.g. to reduce time during an in-person visit. Where forms can be downloaded from the web, it does not count as partially digital availability; • Digital uptake (government data). Share of transactions via digital channels in total number of transactions, using a 12-month average for the latest period available. Points allocation (total of 6 points): • number of official forms to be filled in and submitted by the buyer: ---- 1.5 points = 0 or 1 form ---- 0 points = more than 1 form • number of institutional contacts required: ---- 1.5 points = 1 contact ---- 0 points = 2 or more contacts • digital user-friendliness of the procedure: ---- 1.5 points = full digital availability ---- 1 point = partial digital availability ---- 0 points = no digital availability • digital uptake of the application procedure: ---- 1.5 points = 66.66%-100% ---- 1 point = 33.33%-66.65% ---- 0.5 points = 0.01%-33.32% ---- 0 points = 0%