Analysis of survey responses by a representative sample of businesses: • Businesses’ satisfaction with public services: the respondents are asked “Could you please tell me how satisfied you are with each of the following in (country)?” Assessors calculate the percentage of respondents who answer “tend to be satisfied” or “strongly satisfied” in relation to “Public services for businesses” and “Digital services currently provided by the public administration for businesses”; • Administrative burdens: the respondents are asked: “Can you tell me how problematic these different factors are for the operation and growth of your business?” Assessors calculate the percentage of respondents who answer “moderate obstacle” and “major obstacle” in relation to “Business licensing and permits”; • Perceived clarity and stability of government policy making: the respondents are asked if they agree with the following statement: “Laws and regulations affecting my company are clearly written, not contradictory and do not change too frequently.” Assessors measure the percentage of respondents who answer “strongly agree” or “tend to agree”. Points are awarded for each of the four criteria (total of 6 points): Points are awarded for each of the four criteria (total of 6 points): • satisfaction with “public services for businesses”: ---- 1.5 points = 65%-100% ---- 1 point = 50%-64.99% ---- 0. 5 points = 35%-49.99% ---- 0 points = 0%-34.99% • satisfaction with “digital services for businesses”: ---- 1.5 points = 65%-100% ---- 1 point = 50%-64.99% ---- 0. 5 points = 35%-49.99% ---- 0 points = 0%-34.99% • “business licensing and permits” are considered a moderate or major obstacle: ---- 1.5 points = 0%-29.99% ---- 1 point = 30%-39.99% ---- 0.5 points = 40%-49.99% ---- 0 points = 50% or more • agreement with the statement “Laws and regulations affecting my company are clearly written, not contradictory and do not change too frequently”: ---- 1.5 points = 65%-100% ---- 1 point = 50%-64.99% ---- 0.5 points = 35%-49.99% ---- 0 points = 0%-34.99%