Service Delivery
Existence of enablers for public service delivery

Existence of enablers for public service delivery

This indicator measures the extent to which citizen-oriented service delivery is facilitated by enabling tools and technologies, such as public service inventories, interoperability frameworks, digital signatures and user feedback mechanisms. It evaluates how effective the central government is in establishing and using those tools and technologies to improve the design and delivery of public services.

Enablers for service delivery - at a glance

Average indicator values are presented for each area and country. Click on the rows and columns to sort the table by highest value, or “show progress” to include trends over time.
ALB XKV MNE MKD SRB UKR AVG
Common standards for service delivery
100
0
0
33.33
0
100
26.67
Monitoring of service performance
100
0
0
0
0
66.67
20
Interoperability infrastructure
100
100
100
83.33
100
100
96.67
Electronic signature
66.67
66.67
100
66.67
100
100
80
Quality management
25
0
0
25
25
15
User engagement
75
25
0
75
75
75
50
Interoperability of basic registries
87.5
62.5
62.5
75
87.5
100
75

Compare performance

Pick a country and year above, and use the menu below to sort subindicator values based on best or worst performance. Compare against the regional average, the highest performer and past performance.

Western Balkans
Highest Value
2017

Albania, 2021

Common standards for service delivery Monitoring of service performance Interoperability infrastructure Electronic signature Quality management User engagement Interoperability of basic registries

Most significant change

Green bars show the subindicator values that advanced most. Red bars shows those that deteriorated most. Only subindicator values that have changed are shown.

Albania from 2017 to 2021

Common standards for service delivery Monitoring of service performance