Service Delivery
Accessibility of public services

Accessibility of public services

This indicator measures the extent to which the access to public services is promoted in policy formulation and implementation. It evaluates whether this policy framework leads to measurably easier access for citizens, measures citizens' perceptions of accessibility to public services and tests the actual accessibility of government websites. Dimensions covered are territorial access, access for people with disabilities and access to digital services.

Access to public services - at a glance

Average indicator values are presented for each area and country. Click on the rows and columns to sort the table by highest value, or “show progress” to include trends over time.
ALB XKV MNE MKD SRB UKR AVG
Accessibility Policy
100
66.67
33.33
100
100
100
80
Statistics on accessibility
50
66.67
50
66.67
66.67
100
60
Policy for users with special needs
100
50
25
50
50
75
55
Guidelines for websites
50
50
100
0
100
100
60
Web Content Accessibility Guidelines (WCAG)
0
0
100
0
33.33
0
26.67
Perception of accessibility by citizens (%)
33.33
0
0
33.33
66.67
0
26.67
Perception of digital accessibility (%)
66.67
0
33.33
33.33
66.67
0
40
Perception of time and cost by citizens (%)
100
100
50
66.67
50
0
73.33

Compare performance

Pick a country and year above, and use the menu below to sort subindicator values based on best or worst performance. Compare against the regional average, the highest performer and past performance.

Western Balkans
Highest Value
2017

Albania, 2021

Accessibility Policy Statistics on accessibility Policy for users with special needs Guidelines for websites Web Content Accessibility Guidelines (WCAG) Perception of accessibility by citizens (%) Perception of digital accessibility (%) Perception of time and cost by citizens (%)

Most significant change

Green bars show the subindicator values that advanced most. Red bars shows those that deteriorated most. Only subindicator values that have changed are shown.

Albania from 2017 to 2021

Statistics on accessibility Perception of time and cost by citizens (%) Perception of digital accessibility (%) Perception of accessibility by citizens (%) Policy for users with special needs Web Content Accessibility Guidelines (WCAG)