Expert review of laws, reports, strategy and planning documents. Interviews with government officials responsible for public service accessibility. Interviews with advocacy groups for people with disabilities. Assessment of the policy framework covers four aspects referred to in Article 9 (Accessibility) of the UN Convention on the Rights of Persons with Disabilities: • Sign language is officially recognised as equivalent to the official language(s); • Mandatory accessibility standards guide the construction or retrofitting of public sector buildings and related facilities (for example access paths). Laws, regulations and building codes should, at a minimum, include provisions to remove barriers for people with reduced mobility (e.g. wheelchair access) and people with visual impairments (e.g. Braille signage, audible guidance); • Central guidance and training capacities should be available to train service providers on how to serve public service users with special needs; • Plain language is promoted or required in written communications by central government, in print and online. This should include explicit guidance and recommendations on how to write texts (information brochures, web pages, forms) in style and language that are easy to understand. Points are awarded regardless of the status of ratification or implementation of the UN Convention, provided there is explicit evidence. For each of the following four criteria, 1 point is awarded (total of 4 points).