Analysis of responses to a Balkan Barometer survey, or similar, by a representative sample of citizens who have been in contact with central government services in the last year. The respondents are asked: “Could you please tell me how satisfied you are with each of the following in your place of living?” Assessors calculate the percentage of respondents who answered “mostly satisfied” or “completely satisfied” in relation to: “Accessibility to public services via a digital channel”. Only citizens who have been in contact with central government services the past year are included. Point allocation: • 3 points = 65%-100% • 2 points = 50%-64.99% • 1 point = 35%-49.99% • 0 points = 0%-34.99%