Complaint submission in practice
Analysis of publicly available documentation and interviews with contracting authorities, economic operators and their associations, procurement experts and NGOs.
For each of the following four criteria, 1 point is awarded (total of 4 points).
Criteria fulfilled: 4/4
Yes
No
No data available / not assessed
| Complaints can be lodged electronically (1 point) | |
| Complaints can be submitted, and their receipt confirmed, outside the working hours of the review body (1 point) | |
| Attachments to complaints can be submitted electronically or as ordinary copies, without requiring that they be certified (1 point) | |
| Formal errors in filing the complaint (such as a lack of attachments) are signalled to the complainant without delay and can be corrected without further delays and costs (1 point) |