Timeliness and effectiveness of complaints handling system for PPPs/concessions
Expert review of legislation.
Analysis of statistical reports.
Analysis of the last two decisions taken by the review body in the latest calendar year to verify that they are based on the applicable law(s) and reflect principles of transparency, competition and equal treatment.
Interviews with contracting authorities/entities, economic operators and their associations, procurement experts and NGOs.
Analysis of publicly available documentation.
Points are awarded for each of the following three criteria (total of 5 points).
Criteria fulfilled: 3/3
Yes
No
No data available / not assessed
| Complaints are resolved within a median time of less than three months (1 point) | |
| There are mechanisms to ensure implementation of the decisions made (2 points) | |
| In both cases analysed, decisions are based on the applicable law(s) and reflect principles of transparency, competition and equal treatment (2 points) |