Independence, timeliness and competence of the complaints handling system

This indicator measures the effectiveness of the system for handling complaints on public procurement. First, the quality of the legislative and regulatory framework is assessed, specifically in terms of compliance with EU Directives. Then, the strength of the institutional set-up for handling complaints is analysed. Next, the actual performance of the review system is measured. Finally, the performance of the remedies system for PPPs/concessions is evaluated.

Procurement review system - at a glance

Average indicator values are presented for each area and country. Click on the rows and columns to sort the table by highest value, or “show progress” to include trends over time.
ALB XKV MNE MKD SRB AVG
Right to challenge decisions
100
100
100
100
100
100
Time limits for challenging decisions
0
100
100
100
100
80
Ineffectiveness and penalties
100
66.67
33.33
100
100
80
Implementation of PRB decisions
100
100
100
100
100
100
Right to challenge decisions of the review body
100
100
100
100
0
80
Independence of PRB
100
85.71
100
100
100
97.14
Internal organisation of PRB
75
50
50
100
75
70
Availability of data on the review system
100
75
75
75
50
75
Fairness of fees in the review process
33.33
33.33
16.67
83.33
16.67
36.67
Timeliness of PRB decision making
66.67
0
66.67
100
66.67
60
Complaint submission in practice
100
100
100
100
75
95
Quality of PRB decisions
100
100
50
100
100
90
Decisions changed by second instance court (%)
50
50
0
100
100
60
Right to challenge decisions in PPPs/concessions
100
100
60
100
100
92
Independence of PRB in PPs/concessions
100
100
100
100
100
100
Timeliness of PRB decisions in PPPs/concessions
100
40
40
100
100
76

Compare performance

Pick a country and year above, and use the menu below to sort subindicator values based on best or worst performance. Compare against the regional average, the highest performer and past performance.

Western Balkans
Highest Value
2017

Albania, 2021

Right to challenge decisions Time limits for challenging decisions Ineffectiveness and penalties Implementation of PRB decisions Right to challenge decisions of the review body Independence of PRB Internal organisation of PRB Availability of data on the review system Fairness of fees in the review process Timeliness of PRB decision making Complaint submission in practice Quality of PRB decisions Decisions changed by second instance court (%) Right to challenge decisions in PPPs/concessions Independence of PRB in PPs/concessions Timeliness of PRB decisions in PPPs/concessions

Most significant change

Green bars show the subindicator values that advanced most. Red bars shows those that deteriorated most. Only subindicator values that have changed are shown.

Albania from 2017 to 2021

Mechanisms to ensure implementation of the review body’s resolutions Complaint submission in practice Transposition of mechanisms to avoid ineffectiveness of contracts and impose penalties Quality of decision making by the review body Timeliness and effectiveness of complaints handling system for PPPs/concessions Actual processing time of complaints Legal provisions ensure the independence of the review body and its members Public availability and timeliness of data on the review system Right to challenge public procurement decisions Cases changed or returned after verification by court (%) Time limit for challenging decisions taken by contracting authorities/entities